FAQ

Frequently Asked Questions

What is TradeSafe?
TradeSafe is South Africa's trusted third party in a trade between yourself and another party. We are an independent online escrow platform that provide...
Thu, 4 Jun, 2015 at 5:19 PM
Who is TradeSafe?
TradeSafe is a team of ordinary people who got together because they are tired of being scammed and also hearing about people getting scammed. The team who ...
Thu, 4 Jun, 2015 at 5:20 PM
Who should use TradeSafe?
Buyers should use TradeSafe whenever they are asked to pay a deposit or full payment upfront before receiving goods or services from a supplier. Suppliers o...
Thu, 4 Jun, 2015 at 5:20 PM
How does TradeSafe remain impartial?
TradeSafe is independent and has no interest in either party involved in the transaction. Our mission is to level the playing field and encourage security i...
Thu, 4 Jun, 2015 at 5:20 PM
What is “Escrow”?
Escrow is a legal arrangement in which cash or assets are deposited for safekeeping with a neutral third party pending the completion of contractual obligat...
Thu, 4 Jun, 2015 at 5:20 PM
Is a TradeSafe account safe?
This is very important. You will notice that when you log into TradeSafe, the website is encrypted with SSL. All accounts are protected as they require a pa...
Thu, 4 Jun, 2015 at 5:26 PM
How do I know my funds are safe with TradeSafe?
Without your trust we don’t have a business, so we take this aspect very seriously! The entity that holds the funds is a separately registered company, name...
Thu, 4 Jun, 2015 at 5:27 PM
What does it cost to register with TradeSafe?
Registration is free. Transactions cost a handling charge which is determined in line with the value of the deal. 
Thu, 4 Jun, 2015 at 5:27 PM
What do I need to register with TradeSafe?
We want to keep the site exclusively for genuine people and transactions. Other than the provisions in our Privacy Policy, TradeSafe will not, under any cir...
Thu, 4 Jun, 2015 at 5:28 PM
What happens if I forget my Username and/or Password?
Look on the right hand side of the home page before logging into the 'My Account' box and click the "Forgot Password or Username" link. Fo...
Thu, 4 Jun, 2015 at 5:28 PM